Returns & Exchanges

At Edifier USA, we want you to be completely satisfied with your audio experience. If you are not happy with your purchase, you can return your product within 30 days of the delivery date for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via email or our online portal to provide your order number and the reason for your return.

2

Receive Authorization

Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label for eligible domestic returns.

3

Pack Your Product

Securely pack the item in its original packaging, including all accessories, manuals, and cables to ensure a smooth inspection process.

4

Ship and Refund

Drop off the package at the designated courier location; once we receive and inspect the item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing